Personal Safety

'Conflict is one of the most destructive behaviours in business and handling conflict in the workplace is one of the most challenging'.

Conflict Management Training

Aims:

To instruct participants with skills to defuse confrontational situations in the workplace

Objectives:

Session 1
Establish where staff 'may feel' vulnerable in their working environment
Health & Safety Executives definition of ‘work related violence’
Session 2
Identify if a person is likely to become agitated or violent by ‘reading’ body language
Understand the importance of effective communication skills and body language to diffuse confrontation
Appreciate the importance of distance when dealing with potentially violent situations
Session 3
Understand what is meant by ‘fight or flight’
Understand various methods of communication and safe strategies to diffuse confrontational behaviour
Session 4
Have an understanding of how we can protect ourselves within the Law
Understand why we have to fully justify our actions if 'any level' of force is used upon another
Session 5 (Basic breakaway skills)
Demonstrate ‘correct stance’
Demonstrate how to breakaway from wrist locks
Demonstrate how to breakaway from various hair or clothing grabs
Demonstrate how to breakaway from strangle holds
Demonstrate basic blocking techniques
Session 6 (Skills practice)
Application and demonstration of knowledge gained in a ‘safe learning environment’
Session 7
Appreciate the need for incident reports to reduce risks
Complete concise and effective incident reports in line with legal requirements
Session 8
(Action Planning & Evaluation)

Lone Working Safety Training

Aims:

To instruct organisations and members of staff to develop safe lone working strategies

Objectives:

Session 1
Appreciate who can be a lone worker
The legal and personal implication of Health & Safety at Work legislation
Employer and Employee legal responsibilities
Identify where staff feel ‘vulnerable’ as lone workers

Session 2
The importance of understanding and undertaking risk assessments
The importance of sharing information and examining methods of achieving this effectively
Developing and reviewing operational practices with employers
The significance of effective lone working communication systems
Session 3
The significance of carrying (or being thought to be carry) equipment, materials or information that may attract unwanted attention.
Travelling safely on foot, by car or when using public transport.
Recognising potentially unsafe situations, or situations of deteriorating safety, and considering how to develop effective “escape” strategies.
Session 4
Identify safety measures that can be implemented – before, during and after meeting a service user
Dealing with confrontational situations when lone working
Session 5 (Skills practice)
Application and demonstration of knowledge gained in a ‘safe learning environment’
Session 6
Evaluation and debrief

Control and Restraint -  Safe Holding Training

Aim:

To instruct and equip participants with restraining/safe holding techniques, which are safe with therapeutic input at all times.

Objectives:

Session 1
Legal implications of restraint
Justification when force is used upon another
Session 2
Health implications when using force
Positional asphyxia
Therapeutic control during restraint
Session 3
Appreciate when to restrain and when not to restrain
Know the correct and safest way to restrain
Identify the wrong way to restrain (i.e. by restricting airways, damaging bone structures, & application of the wrong type of pressure on joints)
Session 4
Demonstrate various types of restraint
Learn how to apply a restraint when someone throws a punch
Look at the application of a restraining technique when someone grabs your arms, or clothing
How to deal with attacks such as head butts etc, and put yourself into a position to apply a restraint
Learn how to position the person being restrained in to a recovery position
Session 5
Produce concise and effective incident reports in line with legal requirements
 

Conflict Solutions Training & Consultancy

Telephone: 02920 657753
info@conflictsolutions.co.uk
Contact us online