'Conflict is one of the most destructive behaviours in business and handling conflict in the workplace is one of the most challenging'.

Conflict Management Training

Aims:

To instruct participants with skills to defuse confrontational situations in the workplace

• Establish where staff 'may feel' vulnerable in their working environment

• Health & Safety Executives definition of ‘work related violence’

• Identify if a person is likely to become agitated or violent by ‘reading’ body language

• Understand the importance of effective communication skills and body language to diffuse confrontation

• Appreciate the importance of distance when dealing with potentially violent situations

• Understand what is meant by ‘fight or flight’

• Understand various methods of communication and safe strategies to diffuse confrontational behaviour

• Have an understanding of how we can protect ourselves within the Law

• Understand why we have to fully justify our actions if 'any level' of force is used upon another
   

• Basic breakaway skills (optional)
  Demonstrate ‘correct stance’
  Demonstrate how to breakaway from wrist locks
  Demonstrate how to breakaway from various hair or clothing grabs
  Demonstrate how to breakaway from strangle holds
  Demonstrate basic blocking techniques
   

• Application and demonstration of knowledge gained in a ‘safe learning environment’

• Appreciate the need for incident reports to reduce risks

• Complete concise and effective incident reports in line with legal requirements
  (Action Planning & Evaluation)
  
   

Lone Working Safety Training

Aims:

To instruct organisations and members of staff to develop safe lone working strategies

Objectives:

• Appreciate who can be a lone worker

• The legal and personal implication of Health & Safety at Work legislation

• Employer and Employee legal responsibilities

• Identify where staff feel ‘vulnerable’ as lone workers

• The importance of understanding and undertaking risk assessments

• The importance of sharing information and examining methods of achieving this effectively

• Developing and reviewing operational practices with employers

• The significance of effective lone working communication systems

• The significance of carrying (or being thought to be carry) equipment, materials or information that may attract unwanted attention.

• Travelling safely on foot, by car or when using public transport

• Recognising potentially unsafe situations, or situations of deteriorating safety, and considering how to develop effective “escape” strategies

• Identify safety measures that can be implemented – before, during and after meeting a service user

• Dealing with confrontational situations when lone working

• Application and demonstration of knowledge gained in a ‘safe learning environment’

• Evaluation and debrief
   

Conflict Solutions Limited

Telephone: 02920 657753
info@conflictsolutions.co.uk